SHIPMENTS OF YOUR ORDERS
Shipments to Europe can be entrusted to DHL or GLS
At the destination address must be someone present for collection and must be specified the name of the recipient on the intercom or any initials or internal numbers you have indicated during the confirmation of your order.
Delivery failure
In case of non-delivery you will be sent an email asking how you want to prepare a new delivery attempt.
If you have any doubts, do not hesitate to contact me
RETURNS
You can return any item purchased on Ten Small Bees within 14 days of the delivery date.
Make sure the jewellery is in the same condition you received it in, in its original box. Remember to include the label with the product code, needed to identify your return.
Complete the online Return Form to receive your Return Number.
Stick the pre-printed label on the parcel
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
REFUNDS
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.