The products shown in the website may be purchased, subject to availability, only by who has reached eighteen years of age.
After placing an order you will receive an email from us acknowledging that we have received your order.
Items are supplied on the understanding that they will not be used for commercial resale.
Product features are visible on line at the time of order.
Due to the nature of the workmanship, actual product shapes and colors may vary slightly from the images displayed on our website, this is not a product fault.
The Company displays the products in the most reliable and accurate way; colors and other aesthetic features of the product may be altered by the customer’s computer screen or by other technical reasons not due to the Company, which, therefore, cannot guarantee that colors and any other technical and aesthetic features are reproduced on the screen in a way perfectly tailored to the reality.
The type of products published on line and their availability may change at any time without causing any responsibility for the Company.
SHIPPING
Please double-check that the Shipping Address you provide is accurate.
The Company will not send the products until the payment has been totally settled .
For the delivery, the Company avails itself of the service of reliable couriers which are selected from time to time according to the product ordered and the destination.
If Customer’s details are incomplete or incorrect (with the subsequent impossibility to deliver the products), the Company will contact the Customer before the dispatch.
The Company shall not be responsible for any delay caused by the courier.
The price of all Products are displayed on our Site, except in cases of obvious error.
Product prices displayed exclude shipping costs and any tax.
The Company reserves the right to alter without notice the prices of products: any new price will be effective from the moment of its publishing on the website www.tensmallbees.com and will be applied to sales made from that moment onward. Delivery costs will be added to the price: such costs will be calculated according to the weight and the quantity of products and the destination of the order; in case of delivery abroad any additional costs arising from duties or tax provided for by the regulation in force in the Country of delivery will be paid by the Customer.
The total amount of the order (price + delivery costs) will be visible before the order confirmation. The written order confirmation will be released by the Company at the time of delivery: it will indicate in details the products purchased and the relevant prices, delivery costs and taxes.
PAYEMENT
After receiving the order confirmation from the Company, the Customer may submit the payment in one of the following ways:
PayPal
Credit Card (Visa, Maestro, MasterCard, )
OUR RETURNS POLICY
We want you to be happy with your purchase. If you are not, you may be able to return the purchase(s) for an exchange item or a refund BUT ONLY IN ACCORDANCE WITH THE TERMS STATED IN OUR RETURNS POLICY HERE.
If you are sent the WRONG PRODUCT by mistake or if the products do not match with what quoted in the transport documents and/or invoice both for quantity and/or type you must contact us within 14 calendar days from the receipt of the Product to discuss a RETURN AND EXCHANGE operation.
Returned items must be in perfect condition without showing signs of use, in their original packaging and ensuring that the labels have not been removed, within 10 days from the date of sending the notice of withdrawal.
The return shipment is charged to the customer.
The Company is not responsible if, under unforeseeable circumstances or force majeure, it is not able to deliver products in the terms provided or in case of any other inefficiency.
The Company shall not be considered responsible, except for willful misconduct and gross negligence, for any inefficiency or malfunctioning in connection to the use of the internet and out of control power from the Company itself.
The Company shall not be responsible in case of damages, losses and costs afforded by the Customer following the failure to perform the contract for reasons not due to the Company, as the Customer is only entitled to the repayment of the amount paid.
The Company is not responsible for any illicit or fraudulent use from third parties of credit cards or any other payment means at the time of payment of the products purchased, if the Company is able to prove the use of all the possible measures according to the best of its knowledge at the time when the event occurred.
Trademarks, logos and other distinctive signs on the site belong to ten Small Bees via Gustavo Modena 30 20129 Milano Italy. The use of trademarks, logos and other distinctive signs is prohibited, including reproduction on other websites by unauthorized third parties. The contents of the site are protected by copyright (texts, images and graphics).